BuildFlow – Privacy Policy

Last updated:

BuildFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our service.

1. Definitions

User: Any individual or entity who creates a BuildFlow account, including but not limited to general contractors, construction managers, real estate investors, and their team members.

Subcontractor: A third-party trade professional who receives scheduling or task-related messages via BuildFlow but does not create an account or log into the platform.

2. Information We Collect

We collect the following:

Account data: Name, email, and company information
Project data: Job names, tasks, durations, schedules
Subcontractor data: Names and phone numbers input by Users
Communication logs: Message history and response status

3. How We Use Your Information

We use your data to:

Operate the BuildFlow platform
Schedule and send automated messages to subcontractors
Support project communication and task tracking
Improve user experience and support services

4. Subcontractor Communication

Subcontractors do not need to create an account. They only receive SMS messages from BuildFlow on behalf of the User. All messages include clear opt-out instructions.

5. Sharing and Third Parties

We do not sell your personal data. We share only with service providers:

Twilio (SMS)
Supabase (backend and data storage)
Stripe (if payment is required)

These partners are under contract to protect your data.

6. Data Security

We follow industry best practices to protect your data. No method of transmission is 100% secure, so by using BuildFlow, you accept this risk.

7. Your Rights

You may:

Request access or deletion of your account
Contact us regarding any privacy concerns
Subcontractors may opt out by replying "STOP" to messages

8. Contact

Questions? Email us at support@buildflow.com